Purchase, Returns & Exchanges Policy

1. Ready-to-wear, jewelry & accessories

You may request a change-of-mind return or exchange of eligible ready-to-wear and ordinary jewelry or accessories, including brooches, within 7 calendar days following receipt. Notify us within this period; the item does not have to reach our warehouse within seven days.

For ordinary change-of-mind returns, items must be unused, unwashed, unaltered and undamaged, with the supplied tags and accessories. You pay the applicable shipping costs for change-of-mind returns or exchanges. These conditions do not remove your rights concerning a defective, wrong or nonconforming item.

2. Narrow hygiene exception

Pierced earrings are excluded from change-of-mind returns only where they cannot be resold for health reasons. This is not a blanket exclusion of all earrings. The applicable hygiene restriction is explained with the product before purchase. Defect, wrong-item and nonconformity rights remain available.

3. Genuine made-to-order garments

Garments genuinely made to your agreed measurements or customer specifications are not eligible for change-of-mind returns or exchanges. Merely choosing an available stocked size does not make a garment custom-made.

For a garment delivered in accordance with the agreed specifications, request preference or fit adjustments within 14 calendar days of receipt. Feasible adjustments agreed with ArAm are free; you pay shipping in both directions. We will discuss feasibility and agree the adjustment with you first.

The fourteen-day adjustment window and customer-paid shipping rule do not apply to ArAm fault, defects, wrong items or nonconformity. Your legal rights in those cases are preserved.

4. How to request a return or adjustment

Contact us using the WhatsApp or email links below, quoting your order ID, receipt date and the reason for your request. Notify us within the applicable request period and we will agree the return or adjustment arrangements with you. Please do not send an item without agreeing the arrangements.

After assessment, eligible refunds are returned to the original payment method. For Tamara purchases, refunds follow Tamara’s provider process. Processing by the payment provider or bank may take time; we do not promise a bank-credit deadline or impose a handling fee or penalty.

5. Defects & delivery delays

Nothing in this policy limits mandatory rights or warranties for defects, wrong items, items that do not match the agreed specifications, or other ArAm fault. The ordinary-return condition rules, preference-change shipping charges and fourteen-day adjustment deadline do not restrict these rights.

Statutory delivery-delay cancellation and refund rights remain intact. Under Article 14 of the Saudi E-Commerce Law, subject to its statutory exceptions, you may cancel when delivery or performance is delayed more than fifteen days from contracting or beyond an agreed delivery date, and recover amounts paid and the applicable costs caused by the delay. ArAm must notify you of expected material delays. There is no blanket force-majeure waiver in this policy.

6. Your agreement

Before starting a new payment, you agree to this policy. We save the policy version and agreement time to your signed-in account and record the accepted version on new orders. You do not need to agree again to the same version on another device or order; a material revision requires a new agreement. Existing orders are not retrospectively recorded as accepted.